I have booked a ticket but would like to change to a different day, how can I do that?
You can do this by contacting See Tickets here. Please note all tickets are sold as non-refundable.
My booking confirmation says I need to print my tickets. Can I show this on my smart phone when I arrive at the show?
Yes, event e-tickets can be shown on your smart phone when you arrive at the show.
I’ve lost my confirmation email so can’t download my tickets, what can I do?
Please head to: https://www.seetickets.com/customerservice and they will be able to assist you.
Is the event suitable for disabled visitors?
ExCeL London is suitable for disabled visitors. Visitors who are registered as disabled who purchase a ticket can bring along a carer to the show free of charge. Please collect carer's tickets from the at-show box office. Find out more information about disabled access, parking and onsite facilities here.
Is there a cloakroom?
Yes, there is a venue cloakroom located outside of the show floor. All details/charges for the cloakroom can be found here.
Are there cash point facilities at The Cake & Bake Show?
There are two Note ATMs near the west entrance of the venue by Costa and Panini Pronto, and another Note ATM in the centre of the boulevard between entrances S6 and N6. There are a Barclays and a Note ATM located on level 0 between N4 and S4. Should the in-venue ATMs run out of cash, there is also an ATM nearby at the Tesco Express.
Can I return anything I buy at The Cake & Bake Show?
Individual stall holders are entirely responsible for anything that they sell at The Cake & Bake Show. We would recommend ensuring you get a receipt and the contact details of the company in case of any issues. The Cake & Bake Show cannot be held responsible for any problems concerning products bought at the show from third-party companies.
I forgot to add a free child ticket onto my order can I still get this?
Yes, please visit the box office on arrival and they will be able to issue you one.
Is there parking at the venue?
Yes, all details can be found on ExCeL London’s site here. We advise booking in advance.