What are the 2021 show dates?
Friday 1st - Sunday 3rd October 2021.
I already have tickets for the 2020 Cake & Bake Show dates, can I use these tickets for the show taking place on Friday 1st - Sunday 3rd October 2021?
Yes, your tickets are automatically valid for these new show dates.
Will I need to get a replacement ticket with new dates?
No, simply bring along your current ticket, by either printing at home, or showing on your phone and this will give you access into the show.
My ticket has a specific date on it. Do I need to choose another specific date and get a new ticket?
No, your ticket is valid for any day.
I have pre-booked my parking at ExCeL, can I change the dates?
How do I change my hotel booking?
Please contact the hotel direct.
What happens if I cannot make these new dates?
Don’t worry, you can transfer your ticket to any of the below listed Media 10 events. Simply bring your existing The Cake & Bake Show ticket to the box office on the day you would like to attend and exchange for a valid show ticket free of charge.
- The Cake & Bake Show, 1st - 3rd October 2021 at ExCeL London
- Ideal Home Show, 26th March - 11th April 2021at Olympia London
- Grand Designs Live, 1-9 May 2021 at ExCeL London
- Grand Designs Live, 6-10 October 2021 at Birmingham, NEC
What if I am unable to attend on any of the show dates?
If you purchased your ticket through See Tickets - please contact the customer service department here. If you purchased tickets through a 3rd party ticket agency please contact them direct.
My booking confirmation says I need to print my tickets. Can I show this on my smart phone when I arrive at the show?
Yes, event e-tickets can be shown on your smart phone when you arrive at the show.
I’ve lost my confirmation email so can’t download my tickets, what can I do?
Please visit here and See ticket will be able to assist you.
Is the event suitable for disabled visitors?
ExCeL London is suitable for disabled visitors. Visitors who are registered as disabled who purchase a ticket can bring along a carer to the show free of charge. Please collect carer's tickets from the at-show box office. Find out more information about disabled access, parking and onsite facilities here.
Is there a cloakroom?
Yes, there is a venue cloakroom located outside of the show floor. All details and charges for the cloakroom can be found here.
Are there cash point facilities at The Cake & Bake Show?
There are two Note ATMs near the west entrance of the venue by Costa and Panini Pronto, and another Note ATM in the centre of the boulevard between entrances S6 and N6. There are a Barclays and a Note ATM located on level 0 between N4 and S4. Should the in-venue ATMs run out of cash, there is also an ATM nearby at the Tesco Express.
Can I return anything I buy at The Cake & Bake Show?
Individual stall holders are entirely responsible for anything that they sell at The Cake & Bake Show. We would recommend ensuring you get a receipt and the contact details of the company in case of any issues. The Cake & Bake Show cannot be held responsible for any problems concerning products bought at the show from third-party companies.
I forgot to add a free child ticket onto my order can I still get this?
Yes, please visit the box office on arrival and they will be able to issue you one.